QUALITY MANAGEMENT
What is Quality Management?
It
is an important factor in commercial markets, because companies need the
approval of customers to know if their product has good quality, to have a good
quality it is necessary to meet various requirements. Quality is not about the product,
it includes customer experience.
What is the objective of Quality Management?
satisfy
customers, create a good reputation, loyal customers, have low prices with big
profits, create a recognized brand, have good level and standard and be
different and get noticed.
Which are the key components of Quality management?
Describe in detail each one.
Quality assurance: are the steps that a
company does to meet requirements and demands of quality. Is based on inspection.
Quality control: Is the process that a
company has to know if the product has the required standards quality.
Describe what Quality Management involves. (process)
Is divided on:
Tangible; reliability, functions and features, support
levels and standard, cost of ownership (repairs)
Intangible; Brand image,
exclusiveness and market reputation.
What does “Quality Improvement Methods” refer to?
Explain in detail.
It is a set of models and approaches that help collect and analyze data, based on this knowing what to change to improve the quality and performance of a company.
What are the Quality Management principles that the International Standard for
Quality Management adopts? Write a description
of each.
ISO14001: This is the one that specifies the
requirements for an environmental management system.
ISO27001: This is the one that specifies the
requirements for an information security management system.
ISO45001: This is the one that specifies the
requirements for an occupational health and safety management system.
ISO9001: It was created in 2015; The requirements of
this are: Scope, Normative References, Terms and Definitions, Context of the
organization, Leadership, Planning, Support, Operation, Improvement.
What are the benefits of Quality Management?
Customer satisfaction,
repeat purchase, customer recommendation, lower marketing cost and higher
customer loyalty.
Hi Ceci, I read your post and I realized I have different information in some questions, for instance, you described a category of tangible and intangible aspects that quality management involves, but I explained a process of quality management in this question. To be honest, I did not understand what we had to write :( What is your opinion?
ResponderBorrarHi Cecilia, I have been reading your work and we have some similar answers, I really liked your answer to the first question and I will take it as a note because it is very complete and you perfectly explain what quality management is. Congrats.
ResponderBorrarHi Ceci, I've already read your blog and I can see that we share common ideas. And I also think that your answers are so clear and concise:)
ResponderBorrar